An eSIM is an embedded SIM that’s already built into a compatible device when you buy it.
Go to You can request an eSIM card when you take up a new plan at a Telstra store or online.
You can choose which mobile service you’d like to use for data by making one the default service in your device settings.Your compatible device will need to have two Telstra mobile services set up, one on your physical SIM and one on your eSIM. You can also manage the service you want to use for each contact:Yes, but it’s best to do this on your primary service. If you already have an existing plan, you’ll need to visit a Telstra store or You can also launch the Mobile Plans application that is pre-loaded on the device:You'll need to access the Telstra support page via the Mobile Plan application to troubleshoot the issue and download your profile. FAQs on eSIM for iOS, Android & Windows, & dual SIMWhat is the difference between an eSIM and a conventional SIM card?Can I convert my conventional SIM card to an eSIM, and vice versa?Who can take up a Telstra mobile broadband plan on an eSIM-enabled device?How do I transfer my eSIM service to another compatible device?How do I link my Telstra ID to my Telstra mobile broadband service?What should I do if my eSIM-enabled device is lost or stolen?Where can I view Telstra's plans for eSIM-enabled devices?Can Telstra small business customers sign up to a mobile broadband service on an eSIM-enabled device?What happens if I accidently delete my eSIM profile?How do I use calls, texts and data on two services?What if my phone needs to be repaired or I have a StayConnected claim?I have a Motorola RAZR and it only has eSIM.
You will be eligible for any sign up trials available to new customers. You can choose to have a primary and secondary service in your device settings.When one mobile service is being used, the second service becomes inactive.
You will be eligible for any sign up trials available to new customers.
DUAL SIM Adapters for 3G Mini-SIM phone Dual SIM 2G.
This means you can only receive calls and texts or use data on one service at a time.
An eSIM: A digital SIM activated through the network. You can download an eSIM profile and buy a plan for it either from the device itself, or by scanning a QR code on an eSIM card.A conventional SIM card is a physical SIM that is inserted into a device.Yes, you’ll need to go to a Telstra store and ask for a SIM swap to get an eSIM card.
An eSIM (electronic SIM) is an embedded SIM module that sits within a device and is not removable.
See next question for removal instructions.You can delete or remove your eSIM profile by accessing your device’s settings page and navigating to your eSIM profile:When you perform a factory reset, your eSIM profile will remain on your eSIM-enabled device. If ‘SIM 1’ is selected, then you’re using the physical SIM tray. FAQs on eSIM for iOS, Android and Windows, and dual SIM An eSIM (electronic SIM) is an embedded SIM module that sits within a device and is not removable. FAQs on eSIM for iOS, Android & Windows, & dual SIMWhat is the difference between an eSIM and a conventional SIM card?Can I convert my conventional SIM card to an eSIM, and vice versa?Who can take up a Telstra mobile broadband plan on an eSIM-enabled device?How do I transfer my eSIM service to another compatible device?How do I link my Telstra ID to my Telstra mobile broadband service?What should I do if my eSIM-enabled device is lost or stolen?Where can I view Telstra's plans for eSIM-enabled devices?Can Telstra small business customers sign up to a mobile broadband service on an eSIM-enabled device?What happens if I accidently delete my eSIM profile?How do I use calls, texts and data on two services?What if my phone needs to be repaired or I have a StayConnected claim?I have a Motorola RAZR and it only has eSIM.
If you delete your eSIM or lose the eSIM card with your QR code on it, please Your QR code will not expire unless it has been downloaded already.Once your QR code has been scanned, your eSIM is downloaded to your device. It’s not possible to move an existing service between Windows devices.If your device has dual SIM capability, it can use a physical SIM as well as an eSIM.
DUAL SIM Adapters for 2G Mini-SIM mobile. For more information, visit Apple’s guide on how to When your iPhone operates in dual SIM mode, you may experience slower internet speeds compared to when you use a single SIM in your iPhone. Can I get a physical SIM card instead? You can choose which mobile service you’d like to use for data by making one the default service in your device settings.Your compatible device will need to have two Telstra mobile services set up, one on your physical SIM and one on your eSIM.
Call forwarding can be set up so you don't miss any calls when either service is inactive.Yes, eSIM is available for pre-order online and in store.If you have an iPhone from 2019, many of these devices now support eSIM and dual SIM.
Please refer to your manufacturer website for your specific device.
Please note, Telstra does not currently support devices that can use two physical SIMs (‘dual physical SIM… Get the latest COVID-19 customer updates. Can I get a physical SIM card instead?
Ensure you're connected to Wi-Fi or Ethernet and have your Telstra username and password ready.No.
A device with eSIM-only devices does not have a physical SIM card and can have only one phone number. If ‘SIM 1’ is selected, then you’re using the physical SIM tray.
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This profile can be removed as it’s no longer required. If you’re on a call from your secondary service (which enables call and text only), you won’t be able to send iMessages and use the internet.